> For the complete documentation index, see [llms.txt](https://cleyrop.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cleyrop.gitbook.io/docs/documentation-fr-en/support-and-resources/contacter-le-support.md).

# Contact support

Cleyrop support is accessible directly by email. Send a message to **<support@cleyrop.com>** with:

* The name of your organization
* The project concerned
* A precise description of the problem
* If possible, a screenshot or the ID of the relevant dataset / dataflow / agent

{% hint style="success" %}
Please also feel free to share your **product improvement needs.**

Your feedback and suggestions directly contribute to the ongoing improvement of the platform and may be included in future versions.
{% endhint %}

**Ticket tracking**

Each request is tracked through an internal ticketing system.

Response time varies depending on the severity of the incident:

* Information or assistance: < 48 business hours
* Major malfunction: < 24 business hours
* Critical incident: < 4 business hours